Frequently Asked Questions
WHERE DID THE NAME COME FROM?
Lushra stemmed from the word Lush, meaning one who likes to drink a lot of wine. Wine glasses were Lushra’s very first product! Lushra started offering balloon services in 2018 to compliment its online party store, and has taken off since.
To date, we offer full service planning, custom event design & custom party products to help celebrate life’s special moments & to bring people together through celebration.
WHAT IS YOUR RETURN POLICY?
We will issue full refunds or Lushra credit for unused DIY Kits. We will also offer exchanges of colors. Shipping costs for returns are the responsibility of the customer unless the colors received are incorrect.
Once your package is received at Lushra, you will receive an email with your confirmation refund.
WHAT IS YOUR SHIPPING POLICY?
We ask for 2-4 business days processing time for all orders. Some custom orders will require up to 4 weeks of lead time- please see individual listings for custom order processing times.
WHAT IF MY JUMBO BALLOON POPS?
WHERE ARE YOU LOCATED?
2225 E BELT LINE RD #112
CARROLLTON, TX 75006
WHAT ARE YOUR HOURS?
Operating hours are 10-5. Pick up hours are 11-4.
WHAT KIND OF VEHICLE DO I NEED TO PICK UP A GARLAND?
We ask for mid-full sized SUVS with all back seats down and no car seats and no pick up trucks, please! Failure to do so may result in decreased quality of your balloon garland. If you are concerned about your garland fitting in your car, shoot us an e-mail at info@lushra.com with the make and model of your car and we can advise you!
DO YOU BLOW UP OTHER VENDOR'S BALLOONS?
No, we only blow up our balloons, but you are able to visit our balloon bar online!
HOW DO YOU HANG THE GARLANDS?
You can always tie the garland to a structure. If that’s not the case, we suggest command hooks. Specifically the 3mm outdoor light hooks.
DO WE PRINT ON NAPKINS/DO CUSTOM NAPKINS?
Yes! We offer a variety preset styles that can be tailored to you! We love these custom cups and napkins for any engagement/bridal party, bachelorette party, or gender reveal! *We ask for 10 business days from order confirmation to ship!
WHAT SERVICES DO WE OFFER?
Lushra offers a variety services.
We have our event team that will deliver and install balloon garlands or rentals. Our minimum is $1500 & you will need to fill out an inquiry form for our event coordinator under HIRE US!
We offer pre-inflated balloon garlands for pickup Monday-Friday from 11am - 4pm, starting at $85.
We offer DIY balloon garland kits. And we offer customizable Jumbo Balloons. We also have plates, napkins, and other party accessories!
CHECK OUT OUR ABOUT PAGE FOR MORE DETAILS!
WHAT IF I WANT MY JUMBO TO BE BLANK?
You are more than welcome to have blank jumbo balloons. Write in the notes at checkout “No Vinyl or Leave Blank”
HOW BIG ARE THE GARLANDS?
We have three sizes of garlands!
- Mini - 6ft
- OG - 10ft
- Luxe -16ft
All garlands are from 18" - 24” in width.
HOW LONG WILL MY JUMBO BALLOON LAST?
Jumbo balloons typically last a few weeks. Sometimes even months!
If you want a personalized logo, send the logo to info@lushra.com with your order number.
DO YOU ACCEPT TAX EXEMPT FORMS?
We do accept Tax Exemption Forms. For further information, email info@lushra.com
CAN YOU HELP ME MATCH COLORS FOR MY PARTY?
Need help finding colors for a create your own kit? Shoot an email to info@lushra.com and we can help!
WHAT IS YOUR RETURN POLICY?
We will issue full refunds or Lushra credit for unused DIY Kits. We will also offer exchanges of colors.
For Jumbo balloons, if they pop within 12 hours of being filled with helium, we will give a 50% refund. *This does not include the streamer tails.
Once your package is back at Lushra, you will receive an email with your confirmation refund.
WHAT'S THE DEAL WITH DELIVERY?
We offer delivery for jumbos, helium bouquets, and inflated garlands within a 10 mile radius for a flat fee of $100. In order to book delivery you will need to create an account on Lushra.com and choose delivery at checkout. For delivery outside of our radius, please email info@lushra.com. We partner with Alto for some of our deliveries in order to get your supplies to you in a timely manner and increase our order capacity! Delivery DOES NOT INCLUDE installation.