FAQ
WHAT SERVICES DO YOU OFFER?
WE SHIP OUT BALLOON KITS, NAPKINS, PLATES, PARTY DECOR & MORE DAILY ON LUSHRA.COM & FULL-SERVICE EVENT PLANNING.
At this time, we have discontinued the following services: balloon installations, balloon deliveries, jumbo helium balloons, balloon bouquets & inflated garland pickups.
PLEASE COMPLETE FORM TO BE CONNECTED WITH OUR FABULOUS DALLAS BALLOON PARTNERS.
WHAT IS YOUR RETURN POLICY?
We will issue full refunds or Lushra credit for unused DIY Kits. We will also offer exchanges of colors. Shipping costs for returns are the responsibility of the customer unless the colors received are incorrect.
Once your package is received at Lushra, you will receive an email with your confirmation refund.
WHAT IS YOUR SHIPPING POLICY?
We ask for 2-4 business days processing time for all orders. Some custom orders will require up to 4 weeks of lead time- please see individual listings for custom order processing times.
WHERE ARE YOU LOCATED?
2225 E BELT LINE RD #112
CARROLLTON, TX 75006
WHAT ARE YOUR HOURS?
Order pickup on Wednesday & Friday only. Pick up hours are 11am-4pm. To utilize our locker system outside pickup hours, email info@lushra.com.
HOW DO YOU HANG THE GARLANDS?
We recommend tying the garland directly to a structure - If that’s not the case, we suggest command hooks. Specifically the 3mm outdoor light hooks.
DO WE DO CUSTOM CUPS?
Yes! We offer a variety preset styles that can be tailored to your event as well as a create your own party listing! Currently, our custom cups are a DIY option that include blank FrostFlex or plastic cups & 2.5” sticker decals!
WHAT SERVICES DO WE OFFER?
We offer DIY balloon garland kits. We also have plates, napkins, and other party accessories!
HOW BIG ARE THE GARLANDS?
We have three sizes of garlands!
- Mini - 6ft
- OG - 10ft
- Luxe -16ft
All garlands are from 18" - 24” in width.
CAN YOU HELP ME MATCH COLORS FOR MY PARTY?
Need help finding colors for a create your own kit? Shoot an email to info@lushra.com and we can help!
WHAT IS YOUR RETURN POLICY?
We will issue full refunds or Lushra credit for unused DIY Kits. We will also offer exchanges of colors.
Once your package is back at Lushra, you will receive an email with your confirmation refund.
WHERE DID THE NAME COME FROM?
Lushra stemmed from the word Lush, meaning one who likes to drink a lot of wine. Wine glasses were Lushra’s very first product! Lushra started offering balloon services in 2018 to compliment its online party store, and has taken off since.
To date, we offer full service planning, custom event design & custom party products to help celebrate life’s special moments & to bring people together through celebration.