Frequently Asked Questions

What services do you offer?

We offer a wide range of party essentials including DIY balloon garland kits, plates, napkins, cups, party décor, and more — all available to shop at lushra.com.

We also provide full-service event planning and custom event design to help bring your celebration to life. Check more on our website.

We’ve discontinued balloon installations, balloon deliveries, and balloon bouquets at this time. However, you can fill out our referral form to be connected with our trusted Dallas balloon partners.

⸻

Do you offer custom cups?

Yes! We offer preset cup designs that can be tailored to your event, as well as a Create Your Own Party listing.

Our custom cups are a DIY option and include blank FrostFlex or plastic cups with 2.5” sticker decals for easy assembly.

⸻

How do you hang the balloon garlands?

We recommend tying garlands directly to a structure for best results. If that’s not an option, we suggest using 3mm outdoor light Command hooks.

⸻

How big are the balloon garlands?

We offer three standard garland sizes to suit a variety of event needs:

  • Mini – 6 feet
  • OG – 10 feet
  • Luxe – 16 feet

Each garland measures approximately 18 to 24 inches in width.

⸻

Can you help me match colors for my party?

Absolutely! If you need help choosing colors for your Create Your Own Kit, email us at info@lushra.com and our team will be happy to assist.

⸻

What is your return policy?

We offer full refunds or Lushra store credit for unused DIY Kits, as well as color exchanges.

Please note the following:

  • Return shipping is the responsibility of the customer unless an incorrect item was sent.
  • A 15% restocking fee applies to all approved returns.
  • Once your return is received at Lushra, you’ll receive a confirmation email with your refund or credit details.

⸻

What is your shipping policy?

Please allow 2–4 business days for processing all orders.

For custom products, lead times may be up to 4 weeks — see individual product listings for details.

⸻

Where are you located?

Our warehouse is located at:

2225 E. Belt Line Road, Suite 112, Carrollton, TX 75006

We are based in the Dallas–Fort Worth area and welcome local customers for scheduled order pickups.

⸻

What are your pickup hours?

Order pickups are available Fridays only, between 11:00 AM – 4:00 PM.

⸻

Where did the name Lushra come from?

Lushra is inspired by the word lush — someone who loves wine. Our very first product was wine glasses!

Since 2018, we’ve expanded into balloon décor and party goods to complement our online store.

Today, we offer custom event design, party products, and full-service planning to help you celebrate life’s most special moments.